Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping at BigDeals. We want you to have a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• Returns and exchanges are not allowed, so customers must carefully check the product before purchase.

• To be eligible for a return, your item must be:
  • Unused and in the same condition as received.
  • In its original packaging with all tags attached.
  • Accompanied by a valid proof of purchase.
• Certain items, such as perishable goods, personal care products, and clearance items, are non-returnable.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5 business days.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

3. Exchanges

• If you received a defective or damaged item, you may request an exchange for the same item within 5 days.

4. How to Initiate a Return

• Contact our customer service team at [insert email/phone number].
• Provide your order number and reason for the return.
• Follow the instructions provided to ship your return.

5. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account and contact your payment provider, as processing times may vary.
• If the issue persists, contact us at [insert contact information].

6. Exceptions

• Gift cards, personalized items, and final sale products are not eligible for return or refund.
• Items that are returned damaged or incomplete may not qualify for a refund.

For any questions, please reach out to our Customer Support Team at

[+961 1 843 620]

[+961 1 843 621]

[+961 76 970 980]