Refund and Returns Policy
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Refund and Returns Policy
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Thank you for shopping at BigDeals. We want you to have a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
Returns and exchanges are not allowed, so customers must carefully check the product before purchase.
- To be eligible for a return, your item must be:
- Unused and in the same condition as received.
- In its original packaging with all tags attached.
- Accompanied by a valid proof of purchase.
- Certain items, such as perishable goods, personal care products, and clearance items, are non-returnable.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
3. Exchanges
- If you received a defective or damaged item, you may request an exchange for the same item within 5 days.
4. How to Initiate a Return
- Contact our customer service team at [insert email/phone number].
- Provide your order number and reason for the return.
- Follow the instructions provided to ship your return.
5. Late or Missing Refunds
- If you haven’t received a refund yet, check your bank account and contact your payment provider, as processing times may vary.
- If the issue persists, contact us at [insert contact information].
6. Exceptions
- Gift cards, personalized items, and final sale products are not eligible for return or refund.
- Items that are returned damaged or incomplete may not qualify for a refund.
For any questions, please reach out to our Customer Support Team at
[+961 1 843 620]
[+961 1 843 621]
[+961 76 970 980]